DutchWare Gear Delivery and Returns
We hope you love shopping with DutchWare. Here are our delivery and returns policies to help make sure we meet your expectations.
Shipping and Delivery
Please view our current shipping policy.
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. Shipping and Delivery charges do not include any customs fees, value added taxes, etc...We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (EST). Orders you place with DutchWare Gear late on Friday, on Saturday or Sunday will not be processed until Monday. Please check the lead time banner on the homepage for current production lead time.
Order Changes and Cancellations
We want you to be completely happy with your DutchWare order. If, for any reason, you request to change or cancel any items on your order after the order has been printed, we will gladly assist. Please note: there may be a 20% order change or cancellation fee for this service. Please contact us: [email protected] for any order change or cancellation requests.
Returns and Replacements
Customer satisfaction is our priority. So, you can set up and try your new product, and if you aren’t satisfied, you can return it. Keep in mind returns cannot be damaged, dirty, smelly, or obviously used. We must be able to sell it as new. If the product is returned in “as new” condition, you will receive a full refund minus shipping fees.
If for any reason you are not satisfied, we will gladly accept your return of unused or defective merchandise within 14 days of receipt for a refund minus shipping. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restocking fee of up to 30% may apply if products are returned in obviously used condition.
Email us if you have further questions or need a return form. It takes us about 10 to 14 days to process every return after it is received.
*** Custom orders are final/nonrefundable***
Warranty
At DutchWare, we stand by the quality and durability of our lightweight hiking gear, offering a one-year guarantee against all manufacturer defects. The warranty does not apply to user error or situational damage. The warranty is valid for one year from purchase. We do not offer a warranty on products we offer from our partners, but they may. You will want to contact them directly for that information.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your DutchWare order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s).
Please allow 10 to 14 days for DutchWare Gear to process your return.