All of our orders are shipped using US Postal Service first class parcel service. We use realtime standard retail pricing. In the US if your package is over 13 oz. the shipping changes to US Postal Service Flat Rate Priority and you are billed for that rate. For international orders your package stays at the USPS first class rate until you get to 3 1/2 lbs. After that you will need to contact us to arrange shipping options.
If tracking shows that the package was delivered and you did not get the package, please contact your postal office for more information.
On the back of the packing slip enclosed with your DutchWare order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please allow 10 to 14 days for DutchWare Gear to process your return.
We want you to be completely happy with your DutchWare order. If for any reason you are not satisfied, we will gladly accept your timely return of unused or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply.