FAQ CATEGORIES
Yes please contact us prior to your order and we use whatever shipping method you prefer and we will give you the amount to add as custom charges.
All of our orders are shipped using US Postal Service first class parcel service. We use realtime standard retail pricing. In the US if your package is over 13 oz. the shipping changes to US Postal Service Flat Rate Priority and you are billed for that rate. For international orders your package stays at the USPS first class rate until you get to 3 1/2 lbs. After that you will need to contact us to arrange shipping options.
If tracking shows that the package was delivered and you did not get the package, please contact your postal office for more information.
Your order will be charged only the retail postage amount that we get realtime from the USPS. Any additional charges that your individual country, national state,, municipality, ect. charges are your responsibility.
Yes, we ship worldwide using the US Postal Service FIrst Class international parcel service. If the USPS ships there then so do we.
On the back of the packing slip enclosed with your DutchWare order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please allow 10 to 14 days for DutchWare Gear to process your return.
We want you to be completely happy with your DutchWare order. If for any reason you are not satisfied, we will gladly accept your timely return of unused or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply.
Watch this short video for more information.
Watch this short video for more information.
Watch this short video for more information.
Watch this short video for more information.