Current Shipping Policy

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. Shipping and Delivery charges do not include any customs fees, value added taxes, etc...We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (EST). Orders you place with DutchWare Gear late on Friday, on Saturday or Sunday will not be processed until Monday. Please check the lead time banner on the homepage for current production lead time.

USPS Shipping

USPS domestic shipping services have been on time. USPS

International continues to have delays. Refunds or reshipments for unreceived First Class International mail packages will be considered after 10 weeks from the date the package was sent. For international shipments we recommend using UPS instead of USPS.

UPS Shipping

UPS Ground and other UPS service deliveries have been on time recently.

When using UPS International please be aware there could be other fees from UPS upon arrival into your country.

Delivery delays are beyond our control and we have no further information beyond the tracking # regarding your package.

Steps to Take if Your USPS Package Isn't Moving:

  1. Go to the tracking status on the USPS site. Click on the Text & Email Updates link.  Here's a screenshot:
  2. Enter your email to receive notifications each time the tracking status is updated.
  3. Complete a USPS Help Request Form (step 2 in the link) which will be forwarded to your local Post Office to help locate any missing items.
    (Packages are shipped from 612 E. Walnut St. Lancaster, PA 17602)
    • If after 7 days from completing #3 above, your tracking status still shows no update, please forward the USPS Help Request confirmation email to [email protected] for further assistance.
  • We will do everything we can for packages within the US not delivered within 5 weeks of mailing date (as long as the provided shipping address was correct) .

Thank You for Your Understanding

Please know we're doing our best, and appreciate your support.