Current Shipping Policy

USPS Shipping Delays

The combination of COVID-19 and new policies restricting the hours of US postal employees has resulted in many packages being delayed with USPS for as many as 4 weeks. Many packages are still delivered on time, but don't be surprised if your package is delayed without tracking updates for weeks.

UPS Ground and other UPS service deliveries have been on time recently.

Delivery delays are beyond our control and we have no further information beyond the tracking # regarding your package.

Steps to Take if Your USPS Package Isn't Moving:

  1. Go to the tracking status on the USPS site. Click on the Text & Email Updates link.  Here's a screenshot:
  2. Enter your email to receive notifications each time the tracking status is updated.
  3. Complete a USPS Help Request Form (step 2 in the link) which will be forwarded to your local Post Office to help locate any missing items.
    (Packages are shipped from 612 E. Walnut St. Lancaster, PA 17602)
    • If after 7 days from completing #3 above, your tracking status still shows no update, please forward the USPS Help Request confirmation email to [email protected] for further assistance.
  • We will do everything we can for packages within the US not delivered within 5 weeks of mailing date (as long as the provided shipping address was correct) .

Thank You for Your Understanding

Please know we're doing our best, and appreciate your support.