FAQ CATEGORIES
Yes, these options can be chosen at checkout.
All of our orders are shipped using USPS or UPS. We use realtime standard retail pricing. If tracking shows that the package was delivered and you did not get the package, please contact your postal office for more information.
Your order will be charged only the retail postage amount that we get realtime from the USPS or UPS. Any additional charges that your individual country, national state, municipality, etc. charges are your responsibility. UPS may also charge a customs brokerage fee, which is your responsibility.
Yes, we ship worldwide using the US Postal Service (USPS) and UPS. We highly suggest choosing UPS for all international orders.
On the back of the packing slip enclosed with your DutchWare order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Or, you can send an email to us and we will provide directions on how to return your items. Please allow 10 to 14 business days for DutchWare Gear to process your return.
Guarantee: Customer satisfaction is our priority. So, you can set up and try your new product, and if you aren’t satisfied, you can return it. Keep in mind returns cannot be damaged, dirty, smelly, or obviously used. We must be able to sell it as new. If the product is returned in “as new” condition, you will receive a full refund minus shipping fees.
If for any reason you are not satisfied, we will gladly accept your return of unused or defective merchandise within 14 days of receipt for a refund minus shipping. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restocking fee of up to 30% may apply if products are returned in obviously used condition.
Email us if you have further questions or need a return form. It takes us about 10 to 14 days to process every return after it is received.
*** Custom orders are final/nonrefundable***
Warranty: At DutchWare, we stand by the quality and durability of our lightweight hiking gear, offering a one-year guarantee against all manufacturer defects. The warranty does not apply to user error or situational damage. The warranty is valid for one year from purchase. We do not offer a warranty on products we offer from our partners, but they may. You will want to contact them directly for that information.
Watch this short video for more information.
Watch this short video for more information.
Watch this short video for more information.
Watch this short video for more information.
The simplest method is to wrap the strap around the tree and pull through existing loop on end of strap. Alternative methods include Dutch Clips or carabiners that can be attached to the loop. Once the strap is wrapped around the tree you can quickly secure the other to it without pulling all the webbing through the loop.
The set up the DutchWare Pup Tent, affix the peak of the pup tent to your hammock suspension and stake out the 3 corners.
This certainly depends on which hammock stand you have but most hammock stands are designed to be outdoors. Most stands are made from some type of metal that is coated to prevent rust.
There are 2 main types of ridgelines for tarps, continuous or separated. A continuous ridgeline is 1 continuous piece of cord that runs from tree to tree. Your tarp is attached to the cord by prusik knots or some type of hardware. You can hang your tarp over the top or underneath of the continuous ridgeline depending on your personal preference. A separated ridgeline is a cordage that attaches to both ends of the tarp and around the tree. You can use specialized hardware, carabines or just knots to attach the cord to the tarp. Once the cord is attached to the tarp it goes around the tree and is attached back to itself using knots or hardware.